Upper Lordswood Stables

Privacy & Cookie Policy

Last updated: 23rd July 2025

At Upper Lordswood, we care about your privacy. This page explains what info we collect, how we use it, and how we keep it safe. By using our site, booking through TidyCal, filling in a form, or buying something via ThriveCart, you’re agreeing to this policy.

What we collect

We may collect the following:

  • Your name and contact info (email, phone number, etc.)

  • Booking and purchase details (what you’ve signed up for, when, how much you paid)

  • Survey or form responses via Google Forms

  • Payment info (handled securely via ThriveCart – we don’t store card details)

  • Any messages or feedback you send us

How we collect it

We collect info when:

  • You fill in a form on our site (like a contact or feedback form)

  • You book a call or session through TidyCal

  • You buy something via ThriveCart (like a product or service)

  • You interact with us (by email, or on social media etc.)

What we use it for

We only use your info to:

  • Contact you about bookings, purchases, or updates

  • Deliver the service or product you’ve requested

  • Send the occasional marketing email (only if you’ve opted in – and you can unsubscribe anytime)

  • Improve our services and user experience

Who we share it with

We don’t sell your data. Ever.

We only share your info with trusted tools that help us run the business, like:

  • ThriveCart – for payments and product delivery

  • TidyCal – for bookings and calendar management

  • Google Forms – for gathering feedback or registration info

These platforms have their own privacy policies and meet GDPR standards.

How we keep it safe

We use secure platforms (like ThriveCart and Google) and take reasonable steps to protect your data. Access is limited, and we regularly review our processes.

Your rights

You have the right to:

  • Ask what data we hold about you

  • Ask us to update or delete your info

  • Withdraw your consent at any time

Just email us at domsequestrian@gmail.com and we’ll sort it.

Cookies

Like most websites, we use cookies to:

  • Help the site work properly

  • Analyse how people use the site (via Google Analytics or similar)

You can turn off cookies in your browser settings if you prefer. The site may still work, but some features might not.

Questions?

If you’ve got any questions or concerns about this policy or your data, drop us an email at DomsEquestrian@gmail.com