Upper Lordswood Stables

Terms and Conditions

Horse riding is a high-risk sport. While every effort is made to ensure your safety, riders participate at their own risk. Horses are unpredictable please take care and accidents can happen.

Effective from: June 2025
Location: Upper Lordswood Stables, Ugborough, Ivybridge, PL21 0LA

Upper Lordswood Stables is a BHS Approved Equestrian Centre providing high-quality instruction through schoolmaster horse lessons, BHS career pathways, and accredited qualifications. These Terms and Conditions form a legally binding agreement between Dom’s Equestrian and the client.

 1. General Terms

  • All clients must read, understand, and accept these Terms and Conditions before participating in any lesson, course, or event.

  • Riders under the age of 18 must be accompanied by a parent/guardian and have signed parental consent.

  • Upper Lordswood Stables reserves the right to modify these Terms with reasonable notice.

 2. Bookings and Payments

  • Bookings for schoolmaster lessons or BHS courses must be made in advance via the online system

  • A non-refundable deposit may be required to secure a place.

  • Full payment must be made prior to the start of the session or course, unless otherwise agreed in writing.

  • Payment methods accepted for lessons and membership- online only.

  • NO CASH PAYMENTS 

 3. Cancellation and Refund Policy

  • Cancellations for individual lessons must be made at least 24 hours before the appointment.

  • Cancellations for courses (e.g. BHS Stage 1–3, Ride Safe, etc.) must be made at least 7 days prior to the course start.

  • No refunds will be issued for late cancellations, no-shows, or missed sessions.

  • Refunds for lessons and courses are issued at the discretion of management and may incur an admin fee.

 4. Rider Responsibility and Safety

  • All riders must complete a Rider Registration and Medical Disclosure Form before their first session.

  • All riders must wear:

    • A safety helmet meeting the current standard (PAS 015:2011 or equivalent).

    • Suitable footwear with a defined heel.

    • Body protectors (recommended for jumping and mandatory for cross-country).

  • Riders must follow instructor directions at all times. Disruptive or unsafe behaviour may result in termination of the session without refund.

 5. Schoolmaster Lessons

  • Schoolmaster horses are trained to high standards. Riders are expected to treat them with respect.

  • Lessons are tailored to rider ability but may involve advanced techniques; honesty about riding level is required.

  • Upper Lordswood Stables reserves the right to refuse a rider if their ability or conduct is deemed unsafe for horse or rider.

 6. BHS Training and Courses

  • All BHS courses and assessments are delivered by qualified instructors and follow the current BHS syllabus.

  • Course participants are responsible for ensuring they meet the entry requirements for their chosen qualification.

  • Upper Lordswood Stables is not responsible for BHS certification processing or exam board changes but will support students through the application and training process.

  • Exam fees are set by the BHS and paid separately unless otherwise stated.

 7. Liability and Insurance

  • Horse riding is a high-risk sport. While every effort is made to ensure your safety, riders participate at their own risk.

  • Upper Lordswood Stables accepts no liability for injury, death, or property damage.

  • Riders are strongly encouraged to carry their own personal accident and third-party liability insurance.

 8. Health, Welfare & Code of Conduct

  • Upper Lordswood Stables is committed to the welfare of both horses and riders. Abuse or neglect of animals or staff will not be tolerated.

  • Horses must not be fed, handled, or removed from stables without staff permission.

  • Please respect our staff, horses, facilities, and fellow clients.

  • Upper Lordswood Stables reserves the right to refuse service or remove individuals for breach of conduct.

 9. Facilities and Property

  • Parking is provided at the client’s own risk.

  • Please keep all areas tidy and report any damage immediately.

  • Dogs must be kept on leads at all times and are not permitted in the riding arenas or stables without permission.

  • No Smoking anywhere on the grounds 

  • Drugs and Alcohol are not permitted on site 

 10. Photography and Media

  • We occasionally take photos/videos for training, marketing, or social media purposes.

  • If you do not consent to this, please inform us in writing before your session or course.

 

11. Data Protection (GDPR)

  • Personal information is collected for the purpose of service delivery, safety, and communication.

  • Your data is stored securely and will not be shared with third parties without your consent, except where required 

12. Complaints and Feedback

  • We value constructive feedback and aim to resolve issues promptly.

  • We may ask for client testimonials and to share offers and events on social media.

  • Formal complaints should be submitted in writing to: domsequestrian@gmail.com 

 13. Contact Information

Dom’s Equestrian Upper Lordswood Stables

Upper Lordswood Stables, Ugborough, Ivybridge, PL21 0LA

Email: domsequestrian@gmail.com

Phone: 07525471989

Website: www.upperlordswood.com

By engaging in any service provided by Dom’s Equestrian, you confirm that you have read, understood, and agree to these Terms and Conditions.